Privacy Policy

Last updated: January 2024

1. Introduction

crater-pulse ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

2. Information We Collect

2.1 Information You Provide

When you complete forms on our website, request consultations, or communicate with us, we may collect:

• Your name and contact details (email address)
• Information about your organisation
• Details of your enquiry or service requirements
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and screen resolution

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and consultation requests
• Provide our consulting services
• Improve our website and services
• Send relevant communications about our services (where you have consented)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: where you have explicitly agreed to the processing
• Contract: where processing is necessary to fulfil a contract with you
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: where processing is required by law

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our website and services
• Professional advisors (accountants, lawyers) as necessary
• Authorities when required by law

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless a longer retention period is required.

7. Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

crater-pulse
47 Wellington Street
Leeds, LS1 4JF
United Kingdom

Email: [email protected]